Returns & Exchange

Requests for return or exchange must be raised within 7 days of delivery. Items must be unused, uninstalled and in their original packaging with all fittings included.

If a piece arrives damaged, notify us within 48 hours with photographs of the packaging and the fixture. We will arrange a replacement, repair or refund at no cost to you.

Custom, bespoke and made-to-order fixtures are produced specifically for you and cannot be returned unless faulty or damaged in transit.

Once a fixture has been installed or wired, it can no longer be returned for change of mind. Manufacturing faults remain covered under warranty.

Approved refunds are processed to the original payment method, or by bank transfer for cash-on-delivery orders, within 7–14 working days of the returned piece being received and inspected.

Contact us with your order number and photographs of the item. Our team will confirm the next steps and arrange collection where applicable.